Dad wins settlement thanks to Dispute Resolution Service that helps ‘underdog’ customers

A dad won a settlement against a major worldwide corporation with the help of a new dispute resolution service that vows to help “underdog customers”.

Terror struck when Dr Bill Scott OBE’s vehicle set alight while his son-in-law was driving down the A1 motorway.

Thankfully, the driver was able to escape before flames tore through the motor but the horrifying ordeal left him petrified.

Dr. Scott, who owns an engineering firm, reached out to the vehicle manufacturer but was ignored. His car insurance also refused to pay out as it had not been involved in an accident, leaving him out of pocket.

But the 62-year-old has now had a payout after seeking help from a dispute resolution service, set up by a local businessman, which takes on consumers’ “David v Goliath” battles against big firms.

The father-of-two explained: “It caused a lot of stress. My son-in-law was driving down the A1 in the pouring rain when the car broke down.

“He managed to pull it onto the hard shoulder but was stuck inside due to lorries driving past on the inside lane.

“He had to climb over to exit the other side.

“When he was out, the car burst into flames.

Bill continues: “In the aftermath, my insurance wouldn’t pay out because the vehicle hadn’t been involved in a crash.

“I tried ringing the car company but I couldn’t get through to the right person.

“I’m very busy and it looked easier to to drop it than go through lawyers to reach a settlement or get them to listen, which would take up a lot of time and be drawn out.”

Bill turned to Right Against Might (RAM) a newly formed creative dispute resolution service, that has vowed to hold the biggest businesses and organisations to account on behalf of “underdog consumers”.

Founded by advertising executive Chris Joseph, the firm pledges to take on “David vs Goliath” battles and will challenge large institutions and individuals who don’t live up to their promises.

Chris, 65, from Stockton-on-Tees, has successfully challenged several multinational companies in the High Court in London. He has also taken on and beaten the banking industry.

Bill, also of Stockton-on-Tees, claims RAM helped him to quickly secured a settlement, instead of dragging out expensive and torturous lengthy litigation.

Bill said: “I have a lot of connections in the area because of my businesses and I didn’t stand a chance of getting a settlement so others don’t either.

“I contacted Chris after I listened to an audio version of his autobiography, Zest!Seller, as I thought he would be able to help.

“We had a meeting and during that we came up with a campaign. We took it to the company and they backed down.

“I know for a fact that if I hadn’t gone through RAM I wouldn’t have got a settlement.”

Shocking data shows the average time taken for small claims and multi/fast track claims to go to trial was a year and half in 2022.

Compared to 2019, these measures are 14.2 weeks longer for small claims and 17.8 weeks longer for multi/fast track claims.

Founder Chris’ passion for social justice was born after losing his right arm at the age of 20, following a horrific industrial accident caused by an absence of health and safety precautions and. In 1978, the firm at fault was fined £250 over the incident.

He said: “I’ve spent a large part of my life fighting and being the underdog. Now I want to use those creative skills to help others through Right Against Might. All too often people are wrongly told that to get justice they need a highly-paid lawyer, solicitor or barrister.

“But you don’t need to be a legal expert to know the difference between right and wrong, and when someone is telling the truth. You need Right Against Might.

“We usually resolve and settle complaints swiftly because our team has a dogged determination to seek justice and to see that right is done as quickly as possible.

“This isn’t just important for our clients, it’s important for their opponents too. We will go to the court of public opinion if necessary, it’s much quicker than a court of law. But we know how to use both.

“The legal process can be as traumatic as it was for me going into the machine.”

The firm is currently helping Ben McCormack to settle an employer dispute.

The 44-year-old was accused of speeding in a work van, which he denied.

The Stockton man was hauled to court where he was eventually slapped with a £400 fine and six points on his license for failing to provide documentation, which he claims his company should have done.

Image: Deposit Photos, stock image